At BrightMove, we believe that in order to drive our products to their absolute top potential, we have to take in customer input and information from every angle possible. We don’t just take in customer suggestions, we come to you with ideas and drive the thought provoking, creative process proactively.
Our customers have more ways than any other vendor to talk to us:
Live Chat – Customers are able to open up live chat with our support team at any time in order to get questions answered quickly.
Account Manager – Every customer is provided an account manager whose job is to continually solicit feedback as to how we can better server you.
Phone Support – Want to talk to someone? We provide phone support for every user you have licensed with BrightMove.
Email – Don’t have time to chat or call, simply email us and we automatically generate a ticket to track and manager you questions and support needs.
Regardless of how we engage our customers, every request is documented and use this as a basis for our entire product direction. Everything we do is customer driven!
